Terms Of Service
Last Updated: 10/01/2025
Welcome to Dry Eye Solutions, operated by KSS Optics Ltd. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully. If you do not agree to these terms, you should not use this website.
1. General Terms
KSS Optics Ltd, trading as Dry Eye Solutions (referred to as "we," "our," or "us"), operates this website and sells products intended to support eye health.
By using our website or purchasing products from us, you acknowledge that you are at least 18 years old or have the consent of a parent or guardian.
2. Use of the Website
The information and content provided on this site are for general informational purposes only and are not intended to replace professional medical advice.
You agree not to misuse the website by attempting to gain unauthorized access or interfering with its security and functionality.
3. Product Information and Usage
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional if you have questions about your eye health.
We are not responsible for any adverse effects or reactions from the use or misuse of our products.
4. Subscription Service
Our repeat subscription service is available for certain products to ensure you never run out of essential eye care items.
You can manage, update, or cancel your subscription through your account settings on our website.
Subscription renewals will be billed automatically at the agreed interval. You can cancel or modify your subscription prior to the next renewal date to avoid charges.
5. Pricing and Payment
Prices for products are displayed on our website and are subject to change without notice.
We accept major credit and debit cards and other secure payment methods. By providing payment information, you represent that you are authorized to use the payment method.
6. Shipping and Delivery
We strive to process and ship orders promptly. However, delivery times may vary depending on location, and we cannot guarantee specific delivery dates.
Shipping costs are calculated during checkout and are based on your location and selected delivery method.
7. Returns and Refunds
Returns are only accepted if the item is unopened, sealed, and in its original packaging. Please review our full Return Policy below for details.
The customer is responsible for return shipping costs, and we recommend using a tracked delivery service for security.
8. Intellectual Property
All content, images, logos, and trademarks on Dry Eye Solutions are the property of KSS Optics Ltd and are protected by copyright and intellectual property laws. You may not copy, reproduce, or use any content without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, KSS Optics Ltd is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.
We make no warranties or guarantees regarding the accuracy, reliability, or completeness of content on the website.
10. Governing Law
These Terms of Service and any disputes arising from your use of our website or purchase of our products will be governed by the laws of United Kingdom.
11. Changes to Terms of Service
We reserve the right to modify these terms at any time. Any changes will be posted on this page, and by continuing to use the website, you agree to the updated terms.
Contact Us If you have any questions about our Terms of Service, please contact us at dryeyesolutionsgb@outlook.com
Return Policy
At Dry Eye Solutions, we are committed to providing high-quality products that support your eye health. Due to the nature of our products, we can only accept returns if the items are unused, sealed, and in their original packaging.
Conditions for Return
Non-returnable if opened: For hygiene and safety reasons, products cannot be returned once opened. Items must remain sealed and in their original packaging.
Refund process: Refunds are processed only after we have received and inspected the item to confirm it meets our return requirements. Please note that our decision on the condition of returned products is final.
Return Shipping
The customer is responsible for return shipping costs.*
If your return meets the above conditions, please reach out to our customer service team to initiate the process. Thank you for your understanding and cooperation.
Privacy Policy
Effective Date: 05/11/2024
KSS Optics Ltd, trading as Dry Eye Solutions, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make purchases.
1. Information We Collect
Personal Information: When you create an account, place an order, or subscribe to our newsletter, we collect information such as your name, email address, mailing address, phone number, and payment information.
Non-Personal Information: We may automatically collect non-personal information, including your IP address, browser type, device information, and browsing activity on our website.
2. How We Use Your Information
To process orders and manage subscriptions: We use your personal information to fulfill your orders, process payments, and manage repeat subscriptions.
To improve our services: We use non-personal information to understand customer preferences, enhance the website experience, and improve product offerings.
To communicate with you: We may send order confirmations, customer service messages, or updates on new products and promotions. You can opt out of promotional emails at any time.
3. How We Share Your Information
Service Providers: We may share your information with trusted third-party service providers, including payment processors and shipping partners, to fulfill orders and deliver products.
Legal Compliance: We may disclose your information if required by law or to protect the rights and safety of our company and customers.
Business Transfers: In the event of a business transaction, such as a merger or sale, your information may be transferred to new ownership.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, and disclosure. While we strive to secure your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your experience, remember your preferences, and gather analytics. You may choose to disable cookies through your browser settings, but this may limit certain website features.
6. Your Rights
Access and Correction: You have the right to access and correct your personal information. You can update your details in your account settings or contact us for assistance.
Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe link in any email. Transactional emails, such as order confirmations, are essential and will continue to be sent.
Data Deletion: Upon request, we will delete your personal information, except where retention is necessary for legal or business purposes.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect information from children. If we become aware of any such data, it will be promptly deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy as needed to reflect changes in our practices or for legal reasons. Any updates will be posted here with a revised effective date. Your continued use of the website after changes are made constitutes acceptance of the new policy.
Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
KSS Optics Ltd (trading as Dry Eye Solutions)
dryeyesolutionsgb@outlook.com
*For security and peace of mind, we recommend using a tracked delivery service. Dry Eye Solutions is not liable for items lost or damaged in transit.